Operated by Glenholme Specialist Healthcare (Northern Region) Ltd

The Marlowes

GoodRated 28/06/2022Home care · Hemel Hempstead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note28 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Jun 2022
Staff working with other agencies to provide consistent, effective, timely care
Note28 Jun 2022
Supporting people to eat and drink enough; supporting people to access healthcare services
Note28 Jun 2022
Staff support: induction, training, skills and experience
Note28 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Jun 2022
Strong partnership working with health and social care professionals and independent advocates.
Note28 Jun 2022
Effective use of audits and governance systems with action plans driving improvement.
Note28 Jun 2022
Person-centred culture with people involved in planning, key worker sessions and reviewing goals.
Note28 Jun 2022
Regular supervisions and training; staff felt supported and able to share concerns.
Note28 Jun 2022
Effective infection prevention and control measures; staff observed following PPE guidance.
Note28 Jun 2022

Note28 Jun 2022
Improving care quality in response to complaints or concerns
Note28 Jun 2022
Meeting people's communication needs
Note28 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Jun 2022
Preventing and controlling infection
Note28 Jun 2022
Using medicines safely
Note28 Jun 2022
Staffing and recruitment
Note28 Jun 2022
Assessing risk, safety monitoring and management
Note28 Jun 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note28 Jun 2022
Working in partnership with others
Note28 Jun 2022
Managers and staff being clear about their roles; engaging and involving people, public and staff
Note28 Jun 2022
Duty of candour; continuous learning and improving care
Note28 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info