Operated by Nationwide Care (Finchley) Limited

Whetstone Office

GoodRated 3 Oct 2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note10 Mar 2023
Staff supported people to have regular reviews of their medicines, reducing risk of over-medication.
Note10 Mar 2023
Service worked effectively in partnership with local learning disability teams, psychiatrists, GPs and local authorities.
Note10 Mar 2023
Open and fair culture with person-centred, empowering approach; overwhelmingly positive feedback from relatives.
Note10 Mar 2023
Quality assurance systems had identified and addressed most issues found at the last inspection.
Note10 Mar 2023
Risk assessments were detailed, personalised and contained clear instructions covering a wide range of areas.
Note10 Mar 2023
Enough staff were deployed to meet people's needs safely, with people supported by a regular staff team.
Note10 Mar 2023
People received their medicines as prescribed and staff were trained and assessed as competent to administer medicines.
minorgovernance10 Mar 2023
Gaps in staff employment histories were not always explored.
moderaterecord_keeping10 Mar 2023
references for some staff contained discrepancies... employment dates on one reference differed from the dates stated by the staff member in their employment history.
criticalsafeguarding10 Mar 2023
an allegation of abuse was made a few months prior to the inspection which CQC had not been notified of.

Note10 Mar 2023
Learning lessons when things go wrong
Note10 Mar 2023
Assessing risk, safety monitoring and management
Note10 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note10 Mar 2023
Using medicines safely; Preventing and controlling infection
Note10 Mar 2023
Staffing and recruitment

Note10 Mar 2023
Working in partnership with others; duty of candour
Note10 Mar 2023
Engaging and involving people using the service, the public and staff
Note10 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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