Operated by Symbiosis Care Limited

Symbiosis House

GoodRated 28/01/2022Home care · Bedford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Jan 2022
Ensuring people are well treated and supported; respecting equality, dignity and independence

Note28 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Jan 2022
Staff working with other agencies; supporting people to access healthcare
Note28 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Jan 2022
Staff support: induction, training, skills and experience
Note28 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Jan 2022
Service meeting underpinning principles of Right Support, Right Care, Right Culture
Note28 Jan 2022
Quality assurance processes with audits, observations and a service improvement plan
Note28 Jan 2022
Open, transparent leadership culture with regular supervision and staff feedback
Note28 Jan 2022
Staff knowledgeable of MCA principles and best interest decision-making
Note28 Jan 2022
Person-centred care plans developed with individuals and families
Note28 Jan 2022
Strong infection control practices including PPE use, COVID-19 testing and vaccination encouragement

Note28 Jan 2022
End of life care and support
Note28 Jan 2022
Improving care quality in response to complaints or concerns
Note28 Jan 2022
Supporting people to develop and maintain relationships and follow interests
Note28 Jan 2022
Meeting people's communication needs
Note28 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Jan 2022
Learning lessons when things go wrong
Note28 Jan 2022
Preventing and controlling infection
Note28 Jan 2022
Using medicines safely
Note28 Jan 2022
Staffing and recruitment
Note28 Jan 2022
Assessing risk, safety monitoring and management
Note28 Jan 2022
Systems and processes to safeguard people from the risk of abuse

Note28 Jan 2022
Working in partnership with others
Note28 Jan 2022
Continuous learning and improving care
Note28 Jan 2022
Engaging and involving people, the public and staff
Note28 Jan 2022
Managers and staff clear about roles, quality, risks and regulatory requirements
Note28 Jan 2022
Duty of candour - being open and honest when things go wrong
Note28 Jan 2022
Promoting a positive, person-centred, open and empowering culture