Operated by Sevenstarcare Limited

Basingstoke Centre

Requires improvementRated 24/06/2022Home care · Basingstoke

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note12 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note12 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note12 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jul 2022
Assessing people's needs and choices; delivering care in line with standards
Note12 Jul 2022
Staff support: induction, training, skills and experience

Note12 Jul 2022
Good communication with families, including a WhatsApp group
Note12 Jul 2022
Open and transparent partnership working with other agencies and healthcare professionals
Note12 Jul 2022
Registered manager made timely referrals to health and social care professionals
Note12 Jul 2022
Infection prevention and control policy was up to date and PPE used effectively
Note12 Jul 2022
Provider was responsive to changes in care needs and flexible with timings
Note12 Jul 2022
People felt treated with dignity, respect and privacy during personal care

Note12 Jul 2022
End of life care and support
Note12 Jul 2022
Improving care quality in response to complaints or concerns
Note12 Jul 2022
Meeting people's communication needs
Note12 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jul 2022
Preventing and controlling infection
Note12 Jul 2022
Learning lessons when things go wrong
Note12 Jul 2022
Using medicines safely
Note12 Jul 2022
Assessing risk, safety monitoring and management
Note12 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note12 Jul 2022
Staffing and recruitment

Note12 Jul 2022
Working in partnership with others
Note12 Jul 2022
Engaging and involving people using the service, the public and staff
Note12 Jul 2022
How the provider understands and acts on the duty of candour
Note12 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care