Operated by Yorkshire Care Services Ltd

SureCare Batley & Wakefield

Requires improvementRated 2 Feb 2023Home care · Batley

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Feb 2023
Supporting people to eat and drink enough; Supporting people to live healthier lives, access healthcare services and support
Note2 Feb 2023
Staff support: induction, training, skills and experience
Note2 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Staff working with other agencies

Note2 Feb 2023
Provider sought regular feedback from people and staff to improve service quality.
Note2 Feb 2023
The registered manager understood their roles and responsibilities and had a detailed action plan for improvement.
Note2 Feb 2023
Referrals to appropriate health professionals were made in a timely manner.
Note2 Feb 2023
Infection control was effectively managed with training and regular spot checks.
Note2 Feb 2023
Safe recruitment practices were followed.
Note2 Feb 2023
Staff felt well supported, valued and enjoyed working for the provider.

Note2 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note2 Feb 2023
Meeting people's communication needs
Note2 Feb 2023
End of life care and support
Note2 Feb 2023
Improving care quality in response to complaints or concerns

Note2 Feb 2023
Preventing and controlling infection
Note2 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note2 Feb 2023
Using medicines safely
Note2 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note2 Feb 2023
Staffing and recruitment

Note2 Feb 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note2 Feb 2023
Duty of candour; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note2 Feb 2023
Promoting a positive culture; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info