Operated by Excellence Home Care Ltd

Excellence Home Care

GoodRated 9 Jul 2022Home care · Durham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note7 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Sept 2022
Staff support: induction, training, skills and experience
Note7 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Sept 2022
Quality assurance systems in place with plans to develop a peer review and internal compliance role
Note7 Sept 2022
Person reported feeling safe, treated with dignity, and supported to maintain independence and friendships
Note7 Sept 2022
Positive culture promoted by the nominated individual; staff felt well supported
Note7 Sept 2022
Staff trained in safeguarding, MCA, infection prevention and control, and medicines administration
Note7 Sept 2022
Care visits always happened as planned and on time, with contingencies in place
Note7 Sept 2022

Note7 Sept 2022
End of life care and support
Note7 Sept 2022
Improving care quality in response to complaints or concerns
Note7 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Sept 2022
Meeting people's communication needs
Note7 Sept 2022
Planning personalised care to ensure people have choice and control

Note7 Sept 2022
Learning lessons when things go wrong
Note7 Sept 2022
Preventing and controlling infection
Note7 Sept 2022
Using medicines safely
Note7 Sept 2022
Staffing and recruitment
Note7 Sept 2022
Assessing risk, safety monitoring and management
Note7 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note7 Sept 2022
Working in partnership with others
Note7 Sept 2022
Engaging and involving people, public and staff; continuous learning and improving care
Note7 Sept 2022
Managers and staff understanding roles, quality, risks and regulatory requirements
Note7 Sept 2022
Duty of candour
Note7 Sept 2022
Promoting a positive person-centred, open, inclusive and empowering culture