Operated by Kaplan Care Limited

Kaplan Care Dartford

Requires improvementRated 3 Mar 2025Home care · Dartford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Jul 2022
Staff working with other agencies; supporting people to access healthcare
Note15 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Jul 2022
Staff support: induction, training, skills and experience
Note15 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Jul 2022
Open culture with staff feeling well supported and able to raise concerns
Note15 Jul 2022
Management team worked with occupational therapists, GPs and community nurses when needed
Note15 Jul 2022
Staff treated people with dignity and respected their privacy and independence
Note15 Jul 2022
Staff had access to enough PPE and followed government COVID-19 guidance
Note15 Jul 2022
Effective safeguarding systems in place; concerns reported to the local authority
Note15 Jul 2022
Staff were described as kind, caring and supportive, with positive feedback from people and relatives

Note15 Jul 2022
Improving care quality in response to complaints or concerns
Note15 Jul 2022
Meeting people's communication needs
Note15 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Jul 2022
Preventing and controlling infection
Note15 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Jul 2022
Staffing and recruitment
Note15 Jul 2022
Using medicines safely
Note15 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note15 Jul 2022
Working in partnership with others
Note15 Jul 2022
Engaging and involving people, the public and staff
Note15 Jul 2022
Duty of candour
Note15 Jul 2022
Promoting a positive, person-centred, open and empowering culture
Note15 Jul 2022
Managers and staff being clear about their roles; understanding quality, risk and regulatory requirements; continuous learning