Operated by Potensial Limited

Potens Dipton Supported Living and Outreach

GoodRated 14/06/2022Home care · Durham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note5 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jul 2022
Staff support: induction, training, skills and experience
Note5 Jul 2022
Adapting service, design, decoration to meet people's needs
Note5 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Jul 2022
People supported to develop independence skills and pursue interests in the community
Note5 Jul 2022
Culturally appropriate care promoting equality and diversity
Note5 Jul 2022
Visible, approachable management with effective governance processes
Note5 Jul 2022
Strong communication support including audio and pictorial formats per Accessible Information Standard

Note5 Jul 2022
End of life care and support
Note5 Jul 2022
Improving care quality in response to complaints or concerns
Note5 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Jul 2022
Meeting people's communication needs
Note5 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Jul 2022
Working in partnership with others
Note5 Jul 2022
Continuous learning and improving care
Note5 Jul 2022
Engaging and involving people using the service, the public and staff
Note5 Jul 2022
How the provider understands and acts on the duty of candour
Note5 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering