Shaw Care SW Limited

GoodRated 10 Jan 2022Home care · Weston-super-mare

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Oct 2022
Respecting and promoting people's privacy, dignity and independence

Note1 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note1 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2022
Staff support: induction, training, skills and experience
Note1 Oct 2022
Assessing people's needs and choices
Note1 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note1 Oct 2022
Positive, person-centred culture promoted by registered manager
Note1 Oct 2022
Very low staff turnover supporting consistent care
Note1 Oct 2022
Strong communication adapted to non-verbal service users (objects, pictures, gestures)
Note1 Oct 2022
Effective induction, Care Certificate training and regular supervision
Note1 Oct 2022
Person-centred care promoting independence, choice and community access
Note1 Oct 2022
Staff trained in safeguarding and confident to report concerns

Note1 Oct 2022
Improving care quality in response to complaints or concerns
Note1 Oct 2022
Supporting people to develop and maintain relationships and follow interests
Note1 Oct 2022
Meeting people's communication needs
Note1 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Oct 2022
Working in partnership with others; continuous learning and improving care
Note1 Oct 2022
Engaging and involving people, public and staff
Note1 Oct 2022
Managers and staff clear about roles, quality, risks and duty of candour
Note1 Oct 2022
Promoting a positive, person-centred, open and inclusive culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info