Diamond Care Solutions Ltd

GoodRated 1 Nov 2022Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note15 Apr 2022
Open and transparent approach when things went wrong, with appropriate CQC notifications made
Note15 Apr 2022
Specialised end of life care provided sensitively, valued by families
Note15 Apr 2022
Person-centred culture promoted by a committed registered manager with positive feedback from relatives
Note15 Apr 2022
Strong relationships with external health and social care agencies ensured continuity of care
Note15 Apr 2022
Medicines administered safely with regular monitoring of administration records
Note15 Apr 2022
Consistent staffing teams fostered familiarity and trust with people and their relatives
Note15 Apr 2022
Comprehensive care plans with regular reviews guided staff on how to support individuals effectively
Note15 Apr 2022
People were protected from abuse with effective safeguarding policies and staff trained from induction
minorrecord_keeping15 Apr 2022
Minor issues with the provider's records of staff pre-employment recruitment checks were identified and raised with the registered manager.