Operated by Better Care at Home

Better Care at Home East

OutstandingRated 19/03/2022Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Mar 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting privacy, dignity and independence
Note22 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Mar 2022
Staff support: induction, training, skills and experience
Note22 Mar 2022
Assessing people's needs and choices
Note22 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Mar 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services

Note22 Mar 2022
Effective medicines management with competency checks and digital alerts
Note22 Mar 2022
Robust infection prevention and control practices and PPE access
Note22 Mar 2022
Approachable, supportive management team valued by staff and families
Note22 Mar 2022
Compassionate, dignified end-of-life care including practical support for families after death
Note22 Mar 2022
Strong emphasis on nutrition and hydration with flexible call timings and attention to dietary needs
Note22 Mar 2022
Highly personalised care plans with simple, innovative reasonable adjustments to promote independence

Note22 Mar 2022
Improving care quality in response to complaints or concerns
Note22 Mar 2022
End of life care and support
Note22 Mar 2022
Meeting people's communication needs
Note22 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Mar 2022
Preventing and controlling infection
Note22 Mar 2022
Using medicines safely
Note22 Mar 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Mar 2022
Staffing and recruitment

Note22 Mar 2022
Working in partnership with others
Note22 Mar 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
Note22 Mar 2022
How the provider understands and acts on the duty of candour
Note22 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info