Operated by Yourlife Management Services Limited

Yourlife (Market Harborough)

GoodRated 6 Nov 2022Home care · Market Harborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Jun 2022
Staff working with other agencies; supporting access to healthcare
Note13 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Jun 2022
Staff support: induction, training, skills and experience
Note13 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Jun 2022
Continuous learning approach, including action on staff feedback and exploring new equipment to support people after falls
Note13 Jun 2022
Good infection control and PPE practice in line with COVID-19 guidance
Note13 Jun 2022
Effective safeguarding knowledge and whistleblowing awareness among staff
Note13 Jun 2022
Strong, visible registered manager with open-door culture and embedded quality assurance systems
Note13 Jun 2022
Person-centred care with detailed care plans, 'This is Me' booklets and respect for cultural and religious needs
Note13 Jun 2022

Note13 Jun 2022
End of life care and support
Note13 Jun 2022
Improving care quality in response to complaints or concerns
Note13 Jun 2022
Supporting people to develop and maintain relationships and follow interests
Note13 Jun 2022
Meeting people's communication needs
Note13 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Jun 2022
Learning lessons when things go wrong
Note13 Jun 2022
Preventing and controlling infection
Note13 Jun 2022
Assessing risk, safety monitoring and management
Note13 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note13 Jun 2022
Using medicines safely
Note13 Jun 2022
Staffing and recruitment

Note13 Jun 2022
Working in partnership with others
Note13 Jun 2022
Continuous learning and improving care; engaging and involving people, public and staff
Note13 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 Jun 2022
How the provider understands and acts on the duty of candour
Note13 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering