Operated by Integral Focus Ltd

Integral Focus Support and Care Services

Requires improvementRated 22/06/2022Home care · Barking

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Jul 2022
Ensuring people are well treated and supported; equality and diversity

Note16 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note16 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jul 2022
Staff support: induction, training, skills and experience
Note16 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Jul 2022
Staff felt supported with supervision and approachable management
Note16 Jul 2022
People supported to make decisions; mental capacity assessments carried out where needed
Note16 Jul 2022
Systems in place for infection prevention and control with PPE available
Note16 Jul 2022
Staff had received training in safeguarding and knew what actions to take to protect people from harm
Note16 Jul 2022
Care plans were person-centred, and people had control over when and how to be supported
Note16 Jul 2022
Staff treated people with kindness and respect

Note16 Jul 2022
End of Life care and support
Note16 Jul 2022
Improving care quality in response to complaints or concerns
Note16 Jul 2022
Meeting people's communication needs
Note16 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Jul 2022
Preventing and controlling infection
Note16 Jul 2022
Learning lessons when things go wrong
Note16 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Jul 2022
Using medicines safely
Note16 Jul 2022
Assessing risk, safety monitoring and management
Note16 Jul 2022
Staffing and recruitment

Note16 Jul 2022
Working in partnership with others
Note16 Jul 2022
How the provider understands and acts on the duty of candour
Note16 Jul 2022
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note16 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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