Operated by Care at Home Services (South East) Limited

Beech Tree Total Care – Dover and Hythe

GoodRated 21/04/2022Home care · Hythe

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note26 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Apr 2022
Staff support: induction, training, skills and experience
Note26 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Apr 2022
Sensitive end-of-life care with documented spiritual and cultural wishes
Note26 Apr 2022
Compliance with Accessible Information Standard (picture boards, large-print rotas)
Note26 Apr 2022
Open and supportive management culture with regular supervisions, spot checks and audits
Note26 Apr 2022
Good partnership working with GPs, district nurses and occupational therapists
Note26 Apr 2022
Promotion of independence, including reducing need for hoist use through joint working
Note26 Apr 2022
Positive feedback from people, relatives and health care professionals

Note26 Apr 2022
End of life care and support
Note26 Apr 2022
Improving care quality in response to complaints or concerns
Note26 Apr 2022
Meeting people's communication needs
Note26 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Apr 2022
Learning lessons when things go wrong
Note26 Apr 2022
Preventing and controlling infection
Note26 Apr 2022
Using medicines safely
Note26 Apr 2022
Staffing and recruitment
Note26 Apr 2022
Assessing risk, safety monitoring and management
Note26 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Apr 2022
Working in partnership with others; continuous learning and improving care
Note26 Apr 2022
Engaging and involving people using the service, the public and staff
Note26 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note26 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info