Operated by Tyne Valley Home Care LTD

Home Instead Tyne Valley

GoodRated 25/02/2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Feb 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note25 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Feb 2022
Staff support: induction, training, skills and experience

Note25 Feb 2022
High staff motivation, supportive culture with employee assistance programme and 'caregiver of the month' award
Note25 Feb 2022
Positive partnership working with healthcare professionals, social workers and community teams
Note25 Feb 2022
Strong family involvement via electronic care planning app providing access to care plans
Note25 Feb 2022
Person-centred care with minimum one-hour visits and accommodation of preferences (e.g., gender of carers, food choices)
Note25 Feb 2022
Effective contingency planning ensured all care calls were covered despite pandemic pressures
Note

Note25 Feb 2022
End of life care and support
Note25 Feb 2022
Improving care quality in response to complaints or concerns
Note25 Feb 2022
Meeting people's communication needs
Note25 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Feb 2022
Learning lessons when things go wrong
Note25 Feb 2022
Using medicines safely
Note25 Feb 2022
Assessing risk, safety monitoring and management
Note25 Feb 2022
Preventing and controlling infection
Note25 Feb 2022
Staffing and recruitment
Note25 Feb 2022
Systems and processes to safeguard people from the risk of abuse

Note25 Feb 2022
Working in partnership with others
Note25 Feb 2022
Engaging and involving people using the service, the public and staff
Note25 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note25 Feb 2022
Managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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