Operated by Freesprings Limited

Freesprings Ltd

Requires improvementRated 12 Jul 2022Home care · Waltham Cross

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Dec 2022
Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
Note7 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Dec 2022
Staff working with other agencies; supporting people to live healthier lives
Note7 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Dec 2022
Staff support: induction, training, skills and experience
Note7 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Dec 2022
An external professional confirmed care delivered was appropriate and the family reported a positive relationship between the person and the care worker.
Note7 Dec 2022
Staff received infection control training and had access to PPE; relatives confirmed staff wore face masks when providing care.
Note7 Dec 2022
The registered manager was open and honest throughout the inspection, acknowledged shortfalls and developed an action plan after the visit.
Note7 Dec 2022
A robust recruitment process included criminal record checks and references before staff started working with people.
Note7 Dec 2022
The service had enough staff to meet the person's needs; a relative confirmed staff were always punctual and had never missed a care call.

Note7 Dec 2022
Improving care quality in response to complaints or concerns
Note7 Dec 2022
Supporting people to maintain relationships and follow interests
Note7 Dec 2022
Meeting people's communication needs
Note7 Dec 2022
End of life care and support
Note7 Dec 2022
Planning personalised care to ensure people have choice and control

Note7 Dec 2022
Working in partnership with others
Note7 Dec 2022
Engaging and involving people, the public and staff
Note7 Dec 2022
Duty of candour
Note7 Dec 2022
Managers and staff being clear about roles; promoting a positive culture; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info