Operated by eLIVEate Care and Support Ltd

eLIVEate Care and Support

GoodRated 1 Aug 2022Home care · Ivybridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Jan 2022
Ensuring people are well treated and supported; equality and diversity

Note8 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Jan 2022
Staff working with other agencies to provide consistent, effective, timely care
Note8 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Jan 2022
Staff support: induction, training, skills and experience
Note8 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Jan 2022
Strong multi-agency working with health and social care professionals praised by external professionals.
Note8 Jan 2022
People's communication needs were thoroughly assessed and met, including use of PECS, signing, and hospital passports.
Note8 Jan 2022
Open and transparent culture with staff feeling valued, supported, and able to raise concerns.
Note8 Jan 2022
Governance structures were robust with regular audits of care plans, medicines, and staff practice observations.
Note8 Jan 2022
The service demonstrated the Right support, right care, right culture principles effectively for autistic people and people with a learning disability.

Note8 Jan 2022
End of life care and support
Note8 Jan 2022
Improving care quality in response to complaints or concerns
Note8 Jan 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note8 Jan 2022
Meeting people's communication needs
Note8 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Jan 2022
Working in partnership with others
Note8 Jan 2022
Continuous learning and improving care
Note8 Jan 2022
Engaging and involving people using the service, the public and staff
Note8 Jan 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 Jan 2022
How the provider understands and acts on the duty of candour
Note8 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by IVYBRIDGE HOME CARE LIMITED

Outstanding2.4 km awayDevon

Registered manager: Stapleton, Amy

Good2.6 km awayDevon

Registered manager: Smith, Nicola

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