Operated by Newdon Care Services Limited

Leeds

GoodRated 21/12/2022Home care · Leeds

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note7 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Feb 2023
Staff support: induction, training, skills and experience
Note7 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Feb 2023
Quality assurance systems and a range of audits were in place to drive improvements
Note7 Feb 2023
Staff demonstrated good understanding of MCA and Deprivation of Liberty Safeguards
Note7 Feb 2023
Provider worked effectively with external agencies including social services, district nurses and GPs
Note7 Feb 2023
Complaints procedure in place with learning shared with staff in team meetings
Note7 Feb 2023
Positive feedback from people, families and healthcare professionals about care quality and communication
Note7 Feb 2023

Note7 Feb 2023
End of life care and support
Note7 Feb 2023
Improving care quality in response to complaints or concerns
Note7 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Feb 2023
Preventing and controlling infection
Note7 Feb 2023
Using medicines safely
Note7 Feb 2023
Staffing and recruitment
Note7 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note7 Feb 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note7 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info