ACH Healthcare Limited

GoodRated 25/11/2021Home care · Harlow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note15 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Apr 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note15 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Apr 2023
Staff support: induction, training, skills and experience
Note15 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Apr 2023
Service was flexible in adjusting care hours and implementing cover at short notice.
Note15 Apr 2023
Registered manager was open, transparent and took immediate action to address shortfalls identified during inspection.
Note15 Apr 2023
Care plans were personalised and people/relatives were involved in their development and ongoing review.
Note15 Apr 2023
People and relatives spoke highly of staff, describing them as kind, respectful and going 'over and above'.
Note15 Apr 2023
Effective infection control processes in place; staff had access to adequate PPE.
Note15 Apr 2023

Note15 Apr 2023
End of life care and support
Note15 Apr 2023
Improving care quality in response to complaints or concerns
Note15 Apr 2023
Meeting people's communication needs
Note15 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Apr 2023
Learning lessons when things go wrong
Note15 Apr 2023
Preventing and controlling infection
Note15 Apr 2023
Using medicines safely
Note15 Apr 2023
Staffing and recruitment
Note15 Apr 2023
Assessing risk, safety monitoring and management
Note15 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note15 Apr 2023
Continuous learning and improving care; working in partnership with others
Note15 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info