Note28 Mar 2023
People were supported to be as independent as possible, including support to use mobility aids.
Note28 Mar 2023
Complaints received had been reviewed and responses recorded, with improvement sustained from previous inspection.
Note28 Mar 2023
Evidence of partnership working with GPs, diabetic nurses and falls prevention teams to meet people's healthcare needs.
Note28 Mar 2023
Staff received regular supervisions and appraisals and felt well supported by the new manager.
Note28 Mar 2023
Accidents and incidents were recorded and monitored for trends and patterns to prevent future incidents.
Note28 Mar 2023
The provider was using PPE effectively and safely and infection prevention and control policy was up to date.
Note28 Mar 2023
Individualised risk assessments were in place with clearly recorded guidance in care plans to enable staff to mitigate risks.
Note28 Mar 2023
Staff were knowledgeable in safeguarding people and understood the signs of abuse and how to raise concerns inside and outside of the organisation.
criticalsafeguarding28 Mar 2023
The providers systems and processes had not identified a lack of satisfactory evidence of staff conduct in previous employment concerned with the provision of services relating to health or social car…
criticalleadership28 Mar 2023
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 2 months and had submitted an application to register.
criticalrecord_keeping28 Mar 2023
Medicine that has been prescribed as a short course, was incorrectly recorded on the 'as and when required' (PRN) section of the MAR chart.
moderatemissed_or_late_visits28 Mar 2023
We received feedback from people and their relatives that staff left some care visits early and logged out of the electronic system away from people's home.
moderatestaff_competency28 Mar 2023
People were supported by staff who had not received up to date training or had their competencies assessed.
criticalstaff_training28 Mar 2023
Not all staff who were administering medicines and supporting people with moving and handling tasks had received up to date training. This put people at risk of unsafe care.
criticalgovernance28 Mar 2023
There had been no quality assurance audits undertaken by the provider or their representative for 12 months.
criticalmedication_management28 Mar 2023
Medicine for 1 person had not been transcribed correctly on the Medication Administration Record (MAR) chart. There was inconsistent information about the prescribed dosage.