Operated by The Human Support Group Limited

Human Support Group - Rotherham

GoodRated 4 Jul 2022Home care · Rotherham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Apr 2022
Ensuring people are well treated and supported; equality and diversity
Note7 Apr 2022
Supporting people to express their views and be involved in making decisions about their care

Note7 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note7 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Apr 2022
Staff support: induction, training, skills and experience
Note7 Apr 2022
Ensuring consent to care and treatment in line with law and guidance

Note7 Apr 2022
Easy read service user guide available to meet AIS requirements
Note7 Apr 2022
Robust governance with regular audits and CQC notifications made as required
Note7 Apr 2022
Clear complaints policies with appropriate action and written responses
Note7 Apr 2022
Staff treated people with dignity, kindness and respect (90% positive on survey)
Note7 Apr 2022
Care plans incorporated people's preferences and external professional guidance
Note7 Apr 2022
Detailed, personalised risk assessments regularly reviewed

Note7 Apr 2022
Improving care quality in response to complaints or concerns
Note7 Apr 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note7 Apr 2022
Meeting people's communication needs

Note7 Apr 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note7 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info