Operated by Harriston Homes Limited

Mansgrove Farm House

GoodRated 20/01/2022Home care · Dunstable

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Apr 2022
Adapting service, design, decoration to meet people's needs
Note22 Apr 2022
Staff working with other agencies; supporting people to access healthcare services
Note22 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Apr 2022
Staff support: induction, training, skills and experience
Note22 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Apr 2022
Good partnership working with healthcare professionals and external agencies.
Note22 Apr 2022
Positive leadership with staff reporting good supervision, teamwork and morale.
Note22 Apr 2022
Effective recruitment processes including DBS checks and written references.
Note22 Apr 2022
Strong person-centred culture aligned with Right Support, Right Care, Right Culture guidance.
Note22 Apr 2022
Care plans were personalised to reflect how people wanted to be supported and what was important to them.
Note22 Apr 2022

Note22 Apr 2022
End of life care and support
Note22 Apr 2022
Improving care quality in response to complaints or concerns
Note22 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Apr 2022
Meeting people's communication needs
Note22 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Apr 2022
Learning lessons when things go wrong
Note22 Apr 2022
Preventing and controlling infection
Note22 Apr 2022
Using medicines safely
Note22 Apr 2022
Staffing and recruitment
Note22 Apr 2022
Assessing risk, safety monitoring and management
Note22 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Apr 2022
Working in partnership with others
Note22 Apr 2022
Engaging and involving people using the service, the public and staff
Note22 Apr 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note22 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Shire Homecare Services Limited

Good4.6 km awayHertfordshire

Registered manager: Greany, Treena

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