Note12 Aug 2023
The service worked within MCA principles with appropriate DoLS authorisations in place.
Note12 Aug 2023
People and those important to them were involved in planning care and developing the service.
Note12 Aug 2023
New software was being developed to improve incident data analysis and reduce physical intervention.
Note12 Aug 2023
The provider invested in quality training including new autism and neurodivergence training developed with the University of Sunderland.
Note12 Aug 2023
Staff felt respected, supported and confident to raise concerns without fear.
Note12 Aug 2023
Management were visible, approachable and took a genuine interest in feedback from people, families and staff.
Note12 Aug 2023
Staff understood individual communication needs and supported people consistently.
Note12 Aug 2023
The service had enough appropriately skilled staff to meet people's needs, with one-to-one support available.
Note12 Aug 2023
Staff understood how to protect people from abuse and had training on how to recognise and report it.
Note12 Aug 2023
Staff supported people to play an active role in maintaining their own health and wellbeing and focused on people's strengths.
minorstaffing_levels12 Aug 2023
There had been difficulty recruiting staff which had been mitigated via the use of agency staff. One relative told us, 'It has been a bit of a nightmare with use of agency staff and staff changes.'
moderatemedication_management12 Aug 2023
Medicines records did not always include sufficient information to guide staff around correct administration practices. In one location a person was receiving their medicines covertly, hidden in food,…
Note30 Oct 2021
Advocacy support was available and cultural, religious and spiritual needs were respected and supported.
Note30 Oct 2021
People were supported to be active citizens, pursue individual interests, and maintain community relationships.
Note30 Oct 2021
Safe and effective recruitment system including DBS checks, references, and involvement of people who used the service.
Note30 Oct 2021
Robust audit programme carried out by the registered manager, presented at senior management and board level.
Note30 Oct 2021
Assistive technology and symbols were used to support communication, including iPads for people with autism.
Note30 Oct 2021
Person-centred care plans were developed with people, regularly updated, and reflected individual personalities, preferences and communication needs.
Note30 Oct 2021
Regular supervisions and appraisals took place with staff to enable them to review their practice and discuss future development.
Note30 Oct 2021
Staff received training specific to individual needs including autism awareness levels two and three, positive proactive support, and mandatory courses.
Note30 Oct 2021
Medicines administration records were completed correctly and all aspects of medicines management, storage, administration and recording were safe.
minormedication_management30 Oct 2021
We found there were not always sufficient protocols in place. People who were administered topical medicines and creams had body maps in place to give staff clear directions where to apply them.
Note19 Feb 2016
Strong community links including colleges, leisure facilities and employment opportunities.
Note19 Feb 2016
Robust quality assurance system with audits across all houses and feedback questionnaires.
Note19 Feb 2016
Positive culture described as person-centred, open and inclusive by staff and families.
Note19 Feb 2016
Service working within principles of the Mental Capacity Act and DoLS requirements.
Note19 Feb 2016
Full programme of activities tailored to individual interests and assessed needs.
Note19 Feb 2016
Person-centred care records including 'All about me' sections co-produced with people and families.
Note19 Feb 2016
Regular supervisions (at least three in 2015) and annual appraisals for all staff.
Note19 Feb 2016
Appropriate medicines management with locked storage and signed MAR records.