Kingsley Home Care Services Limited

GoodRated 23/03/2022Home care · Diss

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Mar 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note24 Mar 2022
Supporting people to eat and drink; accessing healthcare services; working with other agencies
Note24 Mar 2022
Staff support: induction, training, skills and experience
Note24 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Mar 2022
Links established with local hospice, specialist dementia nurses and speech and language departments for joined-up care.
Note24 Mar 2022
Newly appointed manager described as organised, approachable and well supported; service connected to wider provider network for shared learning.
Note24 Mar 2022
Good governance with clear escalation processes for incidents, accidents and safeguarding concerns.
Note24 Mar 2022
Positive feedback from people and relatives; described service as 100% reliable and person-centred.
Note24 Mar 2022
Effective safeguarding processes with staff able to recognise abuse and management working in conjunction with local authority safeguarding team.
Note

Note24 Mar 2022
End of life care and support
Note24 Mar 2022
Improving care quality in response to complaints or concerns
Note24 Mar 2022
Planning personalised care to ensure people have choice and control; meeting communication needs

Note24 Mar 2022
Preventing and controlling infection
Note24 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note24 Mar 2022
Using medicines safely
Note24 Mar 2022
Assessing risk, safety monitoring and management; Lessons learnt
Note24 Mar 2022
Staffing and recruitment

Note24 Mar 2022
Continuous learning and improving care; working in partnership with others
Note24 Mar 2022
Engaging and involving people using the service, the public and staff
Note24 Mar 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
Note24 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info