Operated by Shadz Care Ltd

Shadz Care

GoodRated 20/11/2021Home care · Welwyn Garden City

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Nov 2021
Respecting and promoting people's privacy, dignity and independence
Note20 Nov 2021
Supporting people to express their views and be involved in making decisions about their care
Note20 Nov 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Nov 2021
Ensuring consent to care and treatment in line with law and guidance
Note20 Nov 2021
Staff working with other agencies to provide consistent, effective, timely care
Note20 Nov 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Nov 2021
Staff support: induction, training, skills and experience
Note20 Nov 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Nov 2021
Staff praised for compassionate, person-centred approach respecting dignity, equality and communication needs.
Note20 Nov 2021
Effective governance with audits covering medicines, daily care notes and incidents, including trend analysis.
Note20 Nov 2021
Responsive communication with families, using technology including texts and emails to keep people informed.
Note20 Nov 2021
Excellent multi-agency working praised by social workers and health professionals.
Note20 Nov 2021
Strong focus on promoting independence, with people developing skills over time and reducing reliance on support.
Note

Note20 Nov 2021
End of life care and support
Note20 Nov 2021
Improving care quality in response to complaints or concerns
Note20 Nov 2021
Meeting people's communication needs
Note20 Nov 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Nov 2021
Learning lessons when things go wrong
Note20 Nov 2021
Preventing and controlling infection
Note20 Nov 2021
Using medicines safely
Note20 Nov 2021
Staffing and recruitment
Note20 Nov 2021
Assessing risk, safety monitoring and management
Note20 Nov 2021
Systems and processes to safeguard people from the risk of abuse

Note20 Nov 2021
Working in partnership with others
Note20 Nov 2021
Continuous learning and improving care
Note20 Nov 2021
Engaging and involving people using the service, the public and staff
Note20 Nov 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note20 Nov 2021
How the provider understands and acts on the duty of candour
Note20 Nov 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering