Requires improvement

81 Wood Lane

Birmingham, B32 · Established 08/0 · Operated by Shephards Care Services Ltd

A CQC-regulated home-care provider serving Birmingham, registered since 08/0. Rated Requires improvement at its most recent CQC inspection (Sept 2021).

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What the CQC found

The five questions inspectors ask, and how 81 Wood Lane scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Provider and director were open and honest, demonstrating willingness to improve”
CQC inspection report, Sept 2022

“Surveys introduced to seek feedback from people and relatives”
CQC inspection report, Sept 2022

“MAR sheets introduced and completed accurately for regular medicines”
CQC inspection report, Sept 2022

Inspection history

The trajectory matters as much as the latest rating.

Sept 2022
Requires improvement
81 Wood Lane improved from Inadequate to Requires Improvement and exited Special Measures, with breaches resolved around safe care and recruitment. However, continued breaches of Regulation 17 (Good Governance) and Regulation 18 (Staffing) remained due to lack…
Mar 2022
Inadequate
81 Wood Lane was rated Inadequate overall and placed in special measures, with breaches of Regulations 12, 17, 18 and 19 due to absent care plans, unsafe medication records, inadequate recruitment checks and ineffective governance. While people reported feelin…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What 81 Wood Lane does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B32 4AD in Birmingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B32

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