Operated by Edith Healthcare Wolverhampton Limited

Edith Healthcare Wolverhampton

GoodRated 8 Aug 2025Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Oct 2022
Staff working with other agencies; supporting people to access healthcare services
Note4 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Oct 2022
Staff support: induction, training, skills and experience

Note4 Oct 2022
Lessons learnt demonstrated following safeguarding incidents
Note4 Oct 2022
Duty of candour understood and met by the registered manager
Note4 Oct 2022
Accessible Information Standard considered and communication needs assessed
Note4 Oct 2022
People's preferences, including cultural and religious needs, were considered (e.g. female-only carers)
Note4 Oct 2022
People felt treated with dignity, kindness and respect by staff
Note4 Oct 2022
Infection control procedures followed and PPE used appropriately

Note4 Oct 2022
End of life care and support
Note4 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Oct 2022
Meeting people's communication needs
Note4 Oct 2022
Improving care quality in response to complaints or concerns
Note4 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Oct 2022
Working in partnership with others
Note4 Oct 2022
How the provider understands and acts on the duty of candour
Note4 Oct 2022
Engaging and involving people using the service, the public and staff
Note4 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Oct 2022
Managers and staff being clear about their roles, understanding quality, risks and regulatory requirements