Operated by Source Complex Home Care Ltd

Source Complex Home Care LTD

GoodRated 11 Sept 2022Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note9 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Nov 2022
Staff support: induction, training, skills and experience
Note9 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Nov 2022
Registered manager understood duty of candour and CQC notification requirements
Note9 Nov 2022
No missed calls reported; required staffing levels consistently provided
Note9 Nov 2022
Effective governance including audits, spot checks, staff supervision, surveys and staff meetings
Note9 Nov 2022
Registered manager demonstrated strong person-centred values, including proactively respecting the person's religious practices
Note9 Nov 2022
Personalised care plans incorporating person's history, religion, interests and communication needs
Note9 Nov 2022

Note9 Nov 2022
End of life care and support
Note9 Nov 2022
Improving care quality in response to complaints or concerns
Note9 Nov 2022
Meeting people's communication needs
Note9 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Nov 2022
Working in partnership with others
Note9 Nov 2022
Engaging and involving people using the service, the public and staff
Note9 Nov 2022
How the provider understands and acts on the duty of candour
Note9 Nov 2022
Continuous learning and improving care; Promoting a positive culture
Note9 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements