Ruby24hr Care and Revive Supported Living

Northampton, NN1 · Established 04/0 · Operated by K and S Solutions Ltd

A CQC-regulated home-care provider serving Northampton, registered since 04/0. Rated Good at its most recent CQC inspection (Mar 2021).

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What the CQC found

The five questions inspectors ask, and how Ruby24hr scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff felt well supported, spoke positively of the culture, and morale was described as good.”
CQC inspection report, Feb 2024

“Communication needs, including accessible formats such as braille and large print, were considered and planned into care.”
CQC inspection report, Feb 2024

“The provider had recruited an experienced compliance administrator to improve governance oversight.”
CQC inspection report, Feb 2024

Inspection history

The trajectory matters as much as the latest rating.

Feb 2024
Requires improvement
Ruby24hr Care and Revive Supported Living received an overall rating of Requires Improvement, with breaches of Regulation 12 (Safe Care and Treatment) and Regulation 17 (Good Governance), including failure to notify CQC of serious incidents and ineffective ove…
Feb 2024
Good
Ruby24hr Care and Revive Supported Living improved from Requires Improvement to Good across all three inspected key questions (safe, effective, well-led), having remediated prior breaches of Regulations 12 and 17. The service demonstrates strengthened governan…
Feb 2024
Requires improvement
Ruby24hr Care and Revive Supported Living received an overall rating of Requires Improvement at its first inspection, with a breach of Regulation 17 (Good Governance) identified due to inconsistent oversight of safety and quality, including gaps in risk assess…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Ruby24hr does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NN1 4DN in Northampton. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NN1

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