Operated by RDSS Care Limited

Caremark (Slough and South Bucks)

GoodRated 14/08/2019Home care · Windsor

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance

Note30 Oct 2021
Proactive community engagement including dementia friends sessions, coffee mornings and charity collections
Note30 Oct 2021
Open and inclusive culture with staff feeling respected, valued and supported by management
Note30 Oct 2021
Accessible Information Standard fully implemented including communication passports in easy-read and pictorial formats
Note30 Oct 2021
Effective quality assurance including external audits, spot checks, supervisions and annual surveys
Note30 Oct 2021
Strong partnership working with health and social care professionals enabling timely referrals and specialist support

Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note30 Oct 2021
End of life care and support

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
How the provider understands and acts on the duty of candour
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements