Operated by Winserve Care Services Ltd

Winserve Care Services

Not RatedHome care · Leeds

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note23 Aug 2022
Staff support: induction, training, skills and experience
Note23 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Aug 2022
Personalised care plans reflecting people's likes, dislikes and preferences
Note23 Aug 2022
MCA principles followed with capacity assessments and best interest decisions documented
Note23 Aug 2022
Good working relationships with partner agencies including district nurses and GPs
Note23 Aug 2022
Effective infection prevention and control with PPE supplies available
Note23 Aug 2022
Approachable and responsive management team
Note23 Aug 2022
Positive feedback from people and relatives about kind and caring staff

Note23 Aug 2022
Meeting people's communication needs; End of life care and support
Note23 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note23 Aug 2022
Improving care quality in response to complaints or concerns

Note23 Aug 2022
Preventing and controlling infection
Note23 Aug 2022
Staffing and recruitment
Note23 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note23 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Aug 2022
Using medicines safely

Note23 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Aug 2022
Working in partnership with others; How the provider understands and acts on the duty of candour
Note23 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info