Operated by 7Jay Home Care Ltd

Right at Home (Derby)

GoodRated 8 Dec 2022Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note12 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 Aug 2022
Supporting people to eat and drink enough; access healthcare; working with other agencies
Note12 Aug 2022
Staff support: induction, training, skills and experience
Note12 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Aug 2022
Meeting the Accessible Information Standard with information provided in suitable formats
Note12 Aug 2022
People supported to maintain independence and pursue meaningful activities and interests
Note12 Aug 2022
Effective partnership working with voluntary organisations and healthcare professionals
Note12 Aug 2022
Good quality assurance and oversight with proactive learning from incidents and complaints
Note12 Aug 2022
Innovative person-centred initiatives such as the 'Monday Club' tackling social isolation
Note12 Aug 2022

Note12 Aug 2022
End of life care and support
Note12 Aug 2022
Improving care quality in response to complaints or concerns
Note12 Aug 2022
Supporting people to develop and maintain relationships and follow interests
Note12 Aug 2022
Meeting people's communication needs
Note12 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Aug 2022
Learning lessons when things go wrong
Note12 Aug 2022
Preventing and controlling infection
Note12 Aug 2022
Staffing and recruitment
Note12 Aug 2022
Using medicines safely
Note12 Aug 2022
Assessing risk, safety monitoring and management
Note12 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note12 Aug 2022
Continuous learning and improving care; working in partnership with others
Note12 Aug 2022
Duty of candour - being open and honest when something goes wrong
Note12 Aug 2022
Managers and staff being clear about roles, quality, risks and regulatory requirements
Note12 Aug 2022
Promoting a positive, person-centred, inclusive culture; engaging people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info