Operated by Total Case Management Limited

Total Case Management

GoodRated 25/12/2021Home care · Frodsham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Dec 2021
Respecting and promoting people's privacy, dignity and independence
Note25 Dec 2021
Supporting people to express their views and be involved in making decisions about their care
Note25 Dec 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Dec 2021
Supporting people to eat and drink enough to maintain a balanced diet; Staff working with other agencies
Note25 Dec 2021
Staff support: induction, training, skills and experience
Note25 Dec 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Dec 2021
Ensuring consent to care and treatment in line with law and guidance

Note25 Dec 2021
Relatives spoke positively about the registered manager's transparency and leadership.
Note25 Dec 2021
Open culture in which all safety concerns raised were valued as integral to learning and improvement.
Note25 Dec 2021
Regular audits on medicine administration and care plan reviews undertaken to monitor standards.
Note25 Dec 2021
Systematic approach to working with other professionals to improve care outcomes.
Note25 Dec 2021
Person-centred culture with activities tailored to individuals, including arranging music therapy and accessible holiday experiences.
Note25 Dec 2021

Note25 Dec 2021
End of life care and support
Note25 Dec 2021
Improving care quality in response to complaints or concerns
Note25 Dec 2021
Meeting people's communication needs
Note25 Dec 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Dec 2021
Systems and processes to safeguard people from the risk of abuse
Note25 Dec 2021
Using medicines safely
Note25 Dec 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note25 Dec 2021
Staffing and recruitment
Note25 Dec 2021
Preventing and controlling infection

Note25 Dec 2021
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note25 Dec 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Dec 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info