Operated by Ann Mason Care Limited

Ann Mason Care Ltd

GoodRated 28/06/2022Home care · Colchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Jun 2022
Supporting people to eat and drink enough; working with other agencies; access to healthcare
Note28 Jun 2022
Staff support: induction, training, skills and experience
Note28 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Jun 2022
Electronic care records system enabling better management oversight and family visibility (e.g. food/drink app)
Note28 Jun 2022
Open, transparent leadership with engaged registered manager and strong partnership working
Note28 Jun 2022
End of life care delivered compassionately in partnership with health professionals
Note28 Jun 2022
Effective complaints procedure and confidence among service users that concerns would be addressed
Note28 Jun 2022
Care delivered with compassion, kindness, dignity and respect; staff described as 'angels' by relatives
Note28 Jun 2022

Note28 Jun 2022
End of life care and support
Note28 Jun 2022
Improving care quality in response to complaints or concerns
Note28 Jun 2022
Meeting people's communication needs
Note28 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Jun 2022
Preventing and controlling infection
Note28 Jun 2022
Learning lessons when things go wrong
Note28 Jun 2022
Staffing and recruitment
Note28 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note28 Jun 2022
Using medicines safely
Note28 Jun 2022
Assessing risk, safety monitoring and management

Note28 Jun 2022
Engaging and involving people, the public and staff; working in partnership with others
Note28 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info