Operated by Hadet Solutions Limited

Hadet Healthcare

Requires improvementRated 25/03/2023Home care · Cannock

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Apr 2023
Supporting people to live healthier lives, access healthcare services and support
Note5 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Apr 2023
Staff support: induction, training, skills and experience
Note5 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Apr 2023
Ensuring consent to care and treatment in line with law and guidance

Note5 Apr 2023
Incidents and lessons learned were shared at team meetings and supervisions
Note5 Apr 2023
People were supported to access healthcare professionals and maintain community connections
Note5 Apr 2023
The registered manager responded openly to complaints and demonstrated duty of candour
Note5 Apr 2023
Relatives gave consistently positive feedback about staff knowledge, kindness and responsiveness
Note5 Apr 2023
People had personalised, person-centred care plans reflecting communication, sensory and mental health needs

Note5 Apr 2023
End of life care and support
Note5 Apr 2023
Improving care quality in response to complaints or concerns
Note5 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Apr 2023
Meeting people's communication needs
Note5 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Apr 2023
Working in partnership with others
Note5 Apr 2023
Continuous learning and improving care
Note5 Apr 2023
Engaging and involving people using the service, the public and staff
Note5 Apr 2023
How the provider understands and acts on the duty of candour
Note5 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements