Operated by Care Confidence Ltd

Care Confidence Home Care

GoodRated 2 Mar 2022Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Feb 2022
Staff working with other agencies; supporting people to access healthcare services
Note3 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Feb 2022
Staff support: induction, training, skills and experience
Note3 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note3 Feb 2022
Registered manager understood Duty of Candour and reported notifiable incidents to CQC
Note3 Feb 2022
Audits and quality checks with action plans (e.g., introduction of whiteboards for daily staff info)
Note3 Feb 2022
Staff trained in end of life care with preferences discussed in care plans
Note3 Feb 2022
Accessible Information Standard followed with documents in different formats
Note3 Feb 2022
Person-centred care plans with attention to detail (preferences for shampoo, hoisting, socks inside out)
Note3 Feb 2022

Note3 Feb 2022
Planning personalised care to ensure choice and control
Note3 Feb 2022
End of life care and support
Note3 Feb 2022
Improving care quality in response to complaints or concerns
Note3 Feb 2022
Meeting people's communication needs
Note3 Feb 2022
Supporting people to develop and maintain relationships and follow interests

Note3 Feb 2022
Preventing and controlling infection
Note3 Feb 2022
Using medicines safely
Note3 Feb 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note3 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note3 Feb 2022
Staffing and recruitment

Note3 Feb 2022
Duty of Candour
Note3 Feb 2022
Engaging and involving people, public and staff; working in partnership
Note3 Feb 2022
Promoting a positive, person-centred, inclusive culture
Note3 Feb 2022
Continuous learning and improving care
Note3 Feb 2022
Managers and staff being clear about their roles and regulatory requirements