Operated by Austen Allen Healthcare Limited

Austen Allen Homecare Ltd T/A Austen Allen Homecare

GoodRated 20/04/2022Home care · Rochester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Jun 2022
Staff working with other agencies; supporting people to access healthcare
Note16 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jun 2022
Staff support: induction, training, skills and experience
Note16 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Jun 2022
Robust audit programme with clear oversight by the registered manager
Note16 Jun 2022
Joined-up working with GPs and hospice teams for end of life care
Note16 Jun 2022
Good infection prevention and control with appropriate PPE use throughout the pandemic
Note16 Jun 2022
Registered manager limits new admissions when staffing is tight to maintain care quality
Note16 Jun 2022
Strong person-centred culture with positive feedback from people and relatives
Note16 Jun 2022
Effective use of an electronic care planning system to monitor visits, medicines, and food/fluids in real time

Note16 Jun 2022
End of life care and support
Note16 Jun 2022
Improving care quality in response to complaints or concerns
Note16 Jun 2022
Meeting people's communication needs
Note16 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Jun 2022
Learning lessons when things go wrong
Note16 Jun 2022
Preventing and controlling infection
Note16 Jun 2022
Using medicines safely
Note16 Jun 2022
Staffing and recruitment
Note16 Jun 2022
Assessing risk, safety monitoring and management
Note16 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note16 Jun 2022
Working in partnership with others
Note16 Jun 2022
Continuous learning and improving care
Note16 Jun 2022
Engaging and involving people using the service, the public and staff
Note16 Jun 2022
Managers and staff clear about their roles, understanding quality performance, risks and regulatory requirements
Note16 Jun 2022
Promoting a positive, person-centred culture and duty of candour