Operated by FiNN Home Care Ltd

FiNN Homecare Ltd - Head Office

InadequateRated 27/03/2026Home care · Wantage

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Inadequate

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Sept 2021
Respecting and promoting people's privacy, dignity and independence
Note8 Sept 2021
Supporting people to express their views and be involved in making decisions about their care
Note8 Sept 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Sept 2021
Ensuring consent to care and treatment in line with law and guidance
Note8 Sept 2021
Supporting people to eat and drink enough and access healthcare services
Note8 Sept 2021
Staff support: induction, training, skills and experience
Note8 Sept 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Sept 2021
Electronic care records system provided real-time medicine administration alerts and ensured staff always had access to up-to-date care information.
Note8 Sept 2021
Positive staff morale and teamwork, with staff describing the company as 'absolutely brilliant'.
Note8 Sept 2021
Good partnership working with external health professionals, including multidisciplinary teams and social workers.
Note8 Sept 2021
Strong person-centred ethos embedded from induction, with staff promoting independence and respecting dignity at all times.
Note8 Sept 2021
The service demonstrated flexibility in meeting people's changing needs and welcomed complaints as opportunities for improvement.
Note

Note8 Sept 2021
End of life care and support
Note8 Sept 2021
Improving care quality in response to complaints or concerns
Note8 Sept 2021
Meeting people's communication needs
Note8 Sept 2021
Planning personalised care to ensure people have choice and control

Note8 Sept 2021
Learning lessons when things go wrong
Note8 Sept 2021
Preventing and controlling infection
Note8 Sept 2021
Assessing risk, safety monitoring and management
Note8 Sept 2021
Staffing and recruitment
Note8 Sept 2021
Systems and processes to safeguard people from the risk of abuse
Note8 Sept 2021
Using medicines safely

Note8 Sept 2021
Working in partnership with others
Note8 Sept 2021
Engaging and involving people using the service, the public and staff
Note8 Sept 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Sept 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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