Operated by Brighter Days Care at Home Ltd

Brighter Days Care at Home

GoodRated 15/07/2025Home care · Salisbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note11 Jun 2025
Management team promoted open, inclusive culture with five-year growth plan and contingency planning for crisis situations.
Note11 Jun 2025
Electronic medicines administration system with weekly auditing; single medicines error identified quickly and addressed with additional training.
Note11 Jun 2025
Strong partnership working with health and social care professionals, with positive feedback from external professionals about responsiveness and collaboration.
Note11 Jun 2025
Effective quality assurance including regular audits, staff competency spot checks, weekly medicines audits and electronic recording systems.
Note11 Jun 2025
Blended learning approach to staff training combining online, practical demonstration and shadowing; registered manager qualified to train in manual handling.
Note11 Jun 2025
Comprehensive, person-centred care plans incorporating preferences, routines, life history and regular reviews with involvement of people and relatives.
Note11 Jun 2025
Safe recruitment practices including DBS checks, references and work history verification; good staff retention supported by flexible working arrangements.
Note11 Jun 2025
Robust safeguarding systems with appropriate notifications to CQC and local authority safeguarding team; staff knowledgeable about signs of abuse.
Note11 Jun 2025
People and relatives consistently praised staff as kind, caring, professional and compassionate, with high satisfaction across all feedback channels.