Operated by Eleanor Nursing and Social Care Limited

Eleanor Nursing and Social Care Ltd - Bristol Office

GoodRated 24/07/2021Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note23 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note23 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Sept 2023
Staff support: induction, training, skills and experience
Note23 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Sept 2023
Staff worked with health professionals including specialist nurses and occupational therapists
Note23 Sept 2023
The registered manager was open and transparent, working with the safeguarding team and providing clear action plans
Note23 Sept 2023
Clear communication channels including a group messaging app kept staff informed of changes
Note23 Sept 2023
People were involved in planning their care and the service was flexible to individual needs
Note23 Sept 2023
Good supply of PPE and staff trained in its use
Note23 Sept 2023

Note23 Sept 2023
End of life care and support
Note23 Sept 2023
Improving care quality in response to complaints or concerns
Note23 Sept 2023
Meeting people's communication needs
Note23 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Sept 2023
Learning lessons when things go wrong
Note23 Sept 2023
Preventing and controlling infection
Note23 Sept 2023
Using medicines safely
Note23 Sept 2023
Staffing and recruitment
Note23 Sept 2023
Assessing risk, safety monitoring and management
Note23 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note23 Sept 2023
Working in partnership with others
Note23 Sept 2023
Engaging and involving people using the service, the public and staff
Note23 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note23 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info