Operated by United Response

United Response - Cornwall DCA

Requires improvementRated 6 Jul 2023Home care · Truro

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note7 Jun 2023
The manager promoted transparency and duty of candour principles.
Note7 Jun 2023
The service notified CQC of all significant events in line with legal obligations.
Note7 Jun 2023
Proactive plans ensured restrictive practices were only used as a last resort.
Note7 Jun 2023
Relatives provided overwhelmingly positive feedback about staff relationships and quality of care.
Note7 Jun 2023
Incidents involving distress were recorded, reviewed, analysed and used to update guidance.
Note7 Jun 2023
Individualised risk assessments were in place and positive risk taking was encouraged.
Note7 Jun 2023
Staff understood how to recognise and raise safeguarding concerns and received safeguarding training.
Note7 Jun 2023
People received kind and compassionate care from staff who understood individual communication needs.
minorrecord_keeping7 Jun 2023
A full career history was not being sought by the provider.
moderateconsent_capacity7 Jun 2023
People's records did not clearly reflect how conclusions about people's capacity to make certain decisions had been reached.
moderategovernance7 Jun 2023
Due to a lack of staff, some of these had not been completed as regularly as required by the provider's governance systems.
moderatestaff_training7 Jun 2023
Staff had not received training promptly to understand how to safely manage situations when people were distressed.
moderatemedication_management7 Jun 2023
Medicine's records were not always completed accurately or in line with best practice. Audits and checks had not always identified these errors.
criticalstaffing_levels7 Jun 2023
There were not enough staff available to consistently provide the correct level of support to all people.