Honeybee Homecare Ltd

GoodRated 26/10/2021Home care · Warwick

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care
Note24 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Aug 2022
Staff support: induction, training, skills and experience
Note24 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Aug 2022
Effective partnership working with external health and social care professionals
Note24 Aug 2022
Open-door management culture with strong staff morale and pride in working for the service
Note24 Aug 2022
Electronic care records preventing log-out until medicines administration confirmed
Note24 Aug 2022
Thorough induction, online and face-to-face training, spot checks, supervisions and annual appraisals
Note24 Aug 2022
Calls delivered on time with paid travel time between visits
Note24 Aug 2022
Consistent staff team enabling person-centred care and continuity

Note24 Aug 2022
End of life care and support
Note24 Aug 2022
Improving care quality in response to complaints or concerns
Note24 Aug 2022
Meeting people's communication needs
Note24 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Aug 2022
Learning lessons when things go wrong
Note24 Aug 2022
Preventing and controlling infection
Note24 Aug 2022
Using medicines safely
Note24 Aug 2022
Staffing and recruitment
Note24 Aug 2022
Assessing risk, safety monitoring and management
Note24 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Aug 2022
Working in partnership with others; Continuous learning and improving care
Note24 Aug 2022
Engaging and involving people using the service, the public and staff
Note24 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info