Melburay Ltd

GoodRated 14/04/2022Home care · Chislehurst

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jun 2022
Respecting and promoting people's privacy, dignity, and independence
Note21 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2022
Ensuring people are well treated and supported; equality and diversity

Note21 Jun 2022
Staff working with other agencies to provide consistent, effective, timely care
Note21 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jun 2022
Staff support: induction, training, skills, and experience
Note21 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jun 2022
Regular spot checks and annual satisfaction surveys conducted to monitor quality
Note21 Jun 2022
Registered manager understood duty of candour and CQC notification responsibilities
Note21 Jun 2022
Provider acted promptly on issues raised during inspection, including fire risk assessments and medicine guidelines
Note21 Jun 2022
Care plans contained detailed information about medical conditions and health needs including PEG feeding
Note21 Jun 2022
People received consistent care from regular staff who knew them well
Note21 Jun 2022

Note21 Jun 2022
End of life care and support
Note21 Jun 2022
Improving care quality in response to complaints or concerns
Note21 Jun 2022
Meeting people's communication needs
Note21 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jun 2022
Learning lessons when things go wrong
Note21 Jun 2022
Preventing and controlling infection
Note21 Jun 2022
Using medicines safely
Note21 Jun 2022
Staffing and recruitment
Note21 Jun 2022
Assessing risk, safety monitoring and management
Note21 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Jun 2022
Working in partnership with others
Note21 Jun 2022
Continuous learning and improving care
Note21 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jun 2022
How the provider understands and acts on the duty of candour
Note21 Jun 2022
Engaging and involving people using the service, the public and staff
Note21 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements