Operated by Midshires Care Limited

Helping Hands Southport

GoodRated 23/08/2022Home care · Southport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Aug 2022
Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence

Note23 Aug 2022
Staff working with other agencies; Supporting people to access healthcare services
Note23 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note23 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Aug 2022
Staff support: induction, training, skills and experience
Note23 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note23 Aug 2022
Registered manager promoted engagement (e.g. Jubilee party) to prevent social isolation
Note23 Aug 2022
Strong governance with audits, action plans and timely notifications to CQC
Note23 Aug 2022
Effective infection control with appropriate PPE use and COVID-19 training/testing
Note23 Aug 2022
Positive feedback from people and relatives about kindness, dignity and respect
Note23 Aug 2022
Person-centred care plans reflecting choices, diverse needs, likes/dislikes and routines
Note23 Aug 2022
Staff trained, supervised and appraised, including specialist training such as PEG care

Note23 Aug 2022
Planning personalised care to ensure people have choice and control
Note23 Aug 2022
End of life care and support
Note23 Aug 2022
Improving care quality in response to complaints or concerns
Note23 Aug 2022
Meeting people's communication needs
Note23 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation

Note23 Aug 2022
Preventing and controlling infection
Note23 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note23 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Aug 2022
Using medicines safely
Note23 Aug 2022
Staffing and recruitment

Note23 Aug 2022
How the provider understands and acts on the duty of candour
Note23 Aug 2022
Engaging and involving people, public and staff; Working in partnership; Promoting a positive person-centred culture
Note23 Aug 2022
Continuous learning and improving care
Note23 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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