Operated by Authum Care Limited

Authum Care Ltd

GoodRated 15/07/2023Home care · Hitchin

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note15 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note15 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Jul 2023
Staff support: induction, training, skills and experience
Note15 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note15 Jul 2023
Staff received induction including mandatory training and completed the Care Certificate before working alone.
Note15 Jul 2023
Service worked effectively with external health professionals including GPs and district nurses.
Note15 Jul 2023
Positive staff culture with managers described as supportive and knowledgeable.
Note15 Jul 2023
Registered manager was responsive to inspection feedback and took prompt corrective action.
Note15 Jul 2023
Staff treated people with dignity and respect, promoting independence and accommodating personal and cultural preferences.
Note15 Jul 2023

Note15 Jul 2023
End of life care and support
Note15 Jul 2023
Improving care quality in response to complaints or concerns
Note15 Jul 2023
Meeting people's communication needs
Note15 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Jul 2023
Using medicines safely
Note15 Jul 2023
Assessing risk, safety monitoring and management
Note15 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Jul 2023
Preventing and controlling infection
Note15 Jul 2023
Learning lessons when things go wrong
Note15 Jul 2023
Staffing and recruitment

Note15 Jul 2023
Working in partnership with others
Note15 Jul 2023
Continuous learning and improving care
Note15 Jul 2023
Engaging and involving people using the service, the public and staff
Note15 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements