Operated by Sarah's Care Ltd

Sarah's Carers (Suffolk)

GoodRated 17/08/2022Home care · Woodbridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note16 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Sept 2022
Staff support: induction, training, skills and experience
Note16 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Sept 2022
Effective complaints and concerns handling processes were in place
Note16 Sept 2022
Infection prevention and control measures were in place with adequate PPE supply and staff training
Note16 Sept 2022
Leadership was open, transparent and approachable; staff felt well supported by the management team
Note16 Sept 2022
Strong quality assurance processes including audits, spot checks and regular feedback from people, relatives and staff
Note16 Sept 2022
The service worked collaboratively with healthcare professionals and acted on their recommendations
Note16 Sept 2022

Note16 Sept 2022
End of life care and support
Note16 Sept 2022
Improving care quality in response to complaints or concerns
Note16 Sept 2022
Meeting people's communication needs
Note16 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Sept 2022
Learning lessons when things go wrong
Note16 Sept 2022
Preventing and controlling infection
Note16 Sept 2022
Using medicines safely
Note16 Sept 2022
Staffing and recruitment
Note16 Sept 2022
Assessing risk, safety monitoring and management
Note16 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note16 Sept 2022
Continuous learning and improving care
Note16 Sept 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note16 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Sept 2022
How the provider understands and acts on the duty of candour
Note16 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Orwell Housing Association Limited

Good2.3 km awaySuffolk

Run by The Seckford Foundation

Outstanding2.4 km awaySuffolk

Registered manager: Parratt, Cassie

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