Operated by IVYBRIDGE HOME CARE LIMITED

Home Instead Senior Care

OutstandingRated 12 Sept 2022Home care · Ivybridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note9 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Dec 2022
Staff support: induction, training, skills and experience
Note9 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Dec 2022
Effective partnership working with health and social care professionals, receiving overwhelmingly positive feedback.
Note9 Dec 2022
Staff empowered and supported, with achievements celebrated, driving high-quality performance.
Note9 Dec 2022
Outstanding responsiveness to changing needs, including emergency situations and short-notice care arrangements.
Note9 Dec 2022
Medicines managed safely with electronic recording, regular audits, and staff competency assessments.
Note9 Dec 2022
Comprehensive staff training programme including bespoke dementia training developed with the University of Bradford.
Note

Note9 Dec 2022
Improving care quality in response to complaints or concerns
Note9 Dec 2022
End of life care and support
Note9 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Dec 2022
Meeting people's communication needs
Note9 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Dec 2022
How the provider understands and acts on the duty of candour
Note9 Dec 2022
Engaging and involving people using the service, the public and staff
Note9 Dec 2022
Working in partnership with others
Note9 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering