Operated by Esteemed Life Ltd

Esteemed Life Care (Preston)

GoodRated 19/10/2023Home care · Preston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note19 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note19 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Oct 2023
Staff support: induction, training, skills and experience
Note19 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Oct 2023
Incident recording process in place with plans to capture themes on an electronic matrix for learning.
Note19 Oct 2023
Safe recruitment practices including DBS checks and references completed for all staff.
Note19 Oct 2023
Complaints resolved quickly and effectively; 'When I raised a complaint in the past it was resolved quickly.'
Note19 Oct 2023
Positive organisational culture with supportive management and 24-hour on-call availability.
Note19 Oct 2023
MCA assessments completed to a good standard and consent considered throughout caring interventions.
Note19 Oct 2023

Note19 Oct 2023
End of life care and support
Note19 Oct 2023
Improving care quality in response to complaints or concerns
Note19 Oct 2023
Supporting people to develop and maintain relationships; support to follow interests and take part in activities
Note19 Oct 2023
Meeting people's communication needs
Note19 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Oct 2023
Learning lessons when things go wrong
Note19 Oct 2023
Preventing and controlling infection
Note19 Oct 2023
Staffing and recruitment
Note19 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note19 Oct 2023
Using medicines safely
Note19 Oct 2023
Assessing risk, safety monitoring and management

Note19 Oct 2023
Continuous learning and improving care; Working in partnership with others
Note19 Oct 2023
Engaging and involving people using the service, the public and staff
Note19 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Oct 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info