Operated by Elsah Healthcare Ltd

Elsah Healthcare

Requires improvementRated 25/06/2022Home care · Beckenham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Jul 2022
Staff support: induction, training, skills and experience
Note2 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Jul 2022
Effective partnership working with external health and social care professionals
Note2 Jul 2022
Positive culture with satisfaction surveys and staff meetings to share learning
Note2 Jul 2022
Clear complaints policy; no complaints received
Note2 Jul 2022
People treated with dignity and respect; independence promoted (e.g. taken out for walks/coffee)
Note2 Jul 2022
Person-centred care plans including ethnicity, faith, culture, and social history
Note2 Jul 2022
Comprehensive induction, shadowing and mandatory training programme for staff

Note2 Jul 2022
End of life care and support
Note2 Jul 2022
Improving care quality in response to complaints or concerns
Note2 Jul 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note2 Jul 2022
Working in partnership with others
Note2 Jul 2022
Continuous learning and improving care
Note2 Jul 2022
Engaging and involving people using the service, the public and staff
Note2 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Jul 2022
Planning and promoting person-centred, high-quality care and support with openness; and duty of candour