Combined Touch Community Interest Company

GoodRated 8 Nov 2022Home care · South Shields

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Aug 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
Note11 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Aug 2022
Staff support: induction, training, skills and experience
Note11 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Aug 2022
Working in partnership with GPs, district nurses and social workers to achieve positive outcomes
Note11 Aug 2022
Effective infection prevention and control practices including COVID-19 guidance compliance
Note11 Aug 2022
Robust safeguarding systems and staff training to protect people from abuse
Note11 Aug 2022
Open, honest culture with an approachable registered manager
Note11 Aug 2022
Effective quality assurance systems with regular audits and stakeholder feedback
Note11 Aug 2022
Person-centred care plans regularly reviewed and reflecting people's needs and preferences

Note11 Aug 2022
End of life care and support
Note11 Aug 2022
Improving care quality in response to complaints or concerns
Note11 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Aug 2022
Meeting people's communication needs
Note11 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Aug 2022
Preventing and controlling infection
Note11 Aug 2022
Using medicines safely
Note11 Aug 2022
Staffing and recruitment
Note11 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note11 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note11 Aug 2022
Engaging and involving people, the public and staff; Working in partnership with others
Note11 Aug 2022
Duty of candour; Continuous learning and improving care; Clear roles and understanding quality performance, risks and regulatory requirements
Note11 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info